Client Complaints procedure

We  aim to complete your transaction  to your satisfaction. However, if at any stage you are dissatisfied with our services, level of costs or advice, please address your concerns in the first instance to Mr McCourt in writing. In the unlikely event that he is unable to satisfy your concerns you may take the matter up with Joanne Rodwell who is the Practice Manager. If we are unable to deal with your concern to your satisfaction within a period of 8 weeks, you may refer the  matter to the legal Ombudsman of PO Box 15870 Birmingham B30 9EB telephone 03005550333 email address; legalombudsman.org.uk, website; www.legalombudsman.org.uk. The legal ombudsman may consider your concern, if it is referred within a period of 6 months from the conclusion of this firms dealing with your original compliant or within a period of 12 months from the date of any specific matter that you complain of.

 Alternative complaints bodies such as ProMediate (www.promediate.co.uk) are available and we agree to use ProMediate. If you wish to query or challenge a bill you have the additional right to apply to the court for a detailed assessment under Part III of the Solicitors Act 1974. If you do this, the Legal Ombudsman may decline to consider your complaint.